Privacy Policy
Last Updated: January 27, 2025
1. Introduction
At Roster, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using Roster's services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide when using our services:
- Account Information: Name, email address, phone number, password, and profile details
- Expert Information: Professional credentials, qualifications, expertise areas, certifications, and biography
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
- Booking Information: Consultation preferences, scheduling details, and communication with experts
- Communications: Messages, reviews, ratings, and feedback you provide through our platform
- Support Requests: Information you provide when contacting customer support
2.2 Information Collected Automatically
When you access our platform, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent on platform, search queries
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies
- Video Call Data: Technical data related to video consultations (connection quality, duration)
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Social media platforms if you choose to connect your account
- Payment processors regarding transaction completion
- Identity verification services for expert vetting
- Analytics providers for service improvement
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our platform and facilitate connections between users and experts
- Account Management: To create and manage your account, authenticate your identity, and provide customer support
- Payment Processing: To process transactions, manage bookings, and handle refunds
- Communications: To send booking confirmations, updates, notifications, and respond to your inquiries
- Personalization: To customize your experience, recommend relevant experts, and improve search results
- Safety and Security: To detect fraud, prevent abuse, ensure platform security, and enforce our Terms of Service
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
- Analytics and Improvement: To analyze usage patterns, conduct research, and enhance our services
- Marketing: To send promotional content, newsletters, and updates (with your consent where required)
4. Information Sharing and Disclosure
4.1 With Other Users
When you book a consultation, we share relevant information with the expert, including your name, profile information, and booking details. Experts may see your contact information to facilitate the consultation.
4.2 With Service Providers
We share information with third-party service providers who perform services on our behalf:
- Payment processors for transaction handling
- Video conferencing providers for consultation delivery
- Cloud hosting services for data storage
- Analytics providers for platform insights
- Email and communication services
- Customer support tools
4.3 For Legal Reasons
We may disclose your information if required by law or in good faith belief that such action is necessary to:
- Comply with legal obligations, court orders, or government requests
- Protect and defend our rights or property
- Prevent fraud or investigate potential violations
- Protect the safety of users or the public
- Respond to emergencies
4.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and provide choices regarding your information.
4.5 With Your Consent
We may share your information for other purposes with your explicit consent or at your direction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure socket layer (SSL) technology
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request a copy of your information in a portable format
- Objection: Object to processing of your information for certain purposes
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at hi@roster.com. We will respond to your request within the timeframe required by applicable law.
You can also manage certain information through your account settings, including updating your profile, changing communication preferences, and deleting your account.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: Required for platform functionality and security
- Performance Cookies: Help us understand how visitors use our platform
- Functionality Cookies: Remember your preferences and settings
- Advertising Cookies: Deliver relevant advertisements and measure effectiveness
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.
8. Third-Party Services
Our platform may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Third-party services we integrate with may include:
- Payment processors (e.g., Stripe, PayPal)
- Video conferencing platforms
- Social media platforms
- Analytics services (e.g., Google Analytics)
- Customer support tools
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods vary based on:
- The nature of the information
- Legal and regulatory requirements
- The purpose for which we collected it
- Whether you have an active account
- Our legitimate business interests
When we no longer need your information, we will securely delete or anonymize it.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
If you believe we have collected information from a child, please contact us immediately at hi@roster.com.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.
When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions regarding data protection levels
- Certification schemes and codes of conduct
- Your explicit consent where required
12. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request disclosure of personal information collected, used, and shared
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Opt-out of sale of personal information (Note: We do not sell personal information)
- Right to Non-Discrimination: Exercise your rights without discriminatory treatment
To exercise these rights, please contact us at hi@roster.com. We will verify your identity before processing your request.
13. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
- Legal basis for processing your data (consent, contract, legitimate interests, legal obligations)
- Right to lodge a complaint with your local data protection authority
- Right to object to processing based on legitimate interests
- Right to withdraw consent at any time (without affecting lawful processing before withdrawal)
Our legal bases for processing include performance of our contract with you, compliance with legal obligations, protection of vital interests, and our legitimate interests in providing and improving our services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our platform with a revised "Last Updated" date
- Sending you an email notification (for significant changes)
- Displaying a prominent notice on our platform
Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes. We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hi@roster.com
We will respond to your inquiry as soon as possible, typically within 30 days.
By using Roster's services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.